Role Overview
Our client is looking for an experienced Casino Manager to oversee the commercial performance, operational management, and continuous development of its online casino offering. The role is focused on driving revenue growth, optimizing the casino portfolio, delivering engaging promotional activities, and enhancing the overall player experience within a regulated online gaming environment. This position is ideal for a commercially driven professional with strong analytical skills, a deep understanding of the online casino industry, and the ability to collaborate effectively with both internal stakeholders and external partners.
Core Responsibilities
- Define and execute the commercial strategy for the online casino product, focusing on revenue growth, player engagement, and customer retention.
- Manage and continuously optimize the casino portfolio, including slot games, live casino, jackpot products, and other gaming categories.
- Evaluate game and provider performance, recommending improvements based on business results.
- Plan and oversee casino campaigns, tournaments, bonus initiatives, jackpot promotions, and seasonal marketing activities.
- Collaborate with CRM, Marketing, Design, and Product teams to deliver effective promotional campaigns and player communications.
- Develop bonus mechanics and promotional strategies aligned with business objectives and regulatory requirements.
- Monitor key commercial KPIs including revenue, turnover, profitability, player activity, retention, bonus costs, and supplier performance.
- Analyze player behavior and market trends to identify opportunities for product improvement and commercial growth.
- Prepare regular business reports, performance analyses, and strategic recommendations for senior management.
- Build and maintain relationships with game providers, aggregators, and external partners while coordinating new game launches and promotional initiatives.
- Work closely with Product, CRM, Analytics, Customer Support, Compliance, Payments, Content, and Marketing teams to ensure smooth execution of casino initiatives.
- Support continuous improvements to the casino offering, commercial processes, and overall customer experience.
Requirements
- 3-5 years of experience in online casino, iGaming, or a similar commercial digital business environment.
- Strong knowledge of online casino operations, including slots, live casino, jackpots, bonus mechanics, tournaments, and promotional strategies.
- Proven experience managing casino campaigns, promotions, product merchandising, or commercial performance.
- Commercial mindset with the ability to interpret performance data and make informed business decisions.
- Good understanding of player behavior, customer retention, and lifecycle management within online gaming.
- Experience collaborating with multiple internal departments and external business partners.
- Excellent analytical skills with the ability to identify trends and optimize product performance.
- Fluency in both Bulgarian and English.
Bonus / Nice to Have
- Previous experience working for an operator licensed on the Bulgarian regulated market.
- Strong understanding of the local competitive landscape and player preferences.
- Established relationships with casino game providers and content aggregators.
- Experience managing supplier performance, commercial partnerships, and exclusive promotional activities.
- Background in bonus budget management, profitability analysis, and commercial optimization of casino products.
What We Offer
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Estimated response time: 2–4 business days
We are an equal opportunity employer.