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Operations Engineer / NOC Engineer

Sofia, Bulgaria
IP Networking
MPLS
Ethernet
SD-WAN
Network Monitoring
Fault Management
Performance Management
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Role Overview

Our client is a global telecommunications and connectivity provider delivering network, cloud, and managed connectivity services to enterprise customers worldwide. The Operations Engineer will join the 24/7 Network Operations Center in Sofia, troubleshooting connectivity issues, managing incidents through resolution, and collaborating with customers, engineering teams, vendors, and partners to ensure service availability and SLA compliance.

01

Core Responsibilities

  • Monitor network infrastructure, connectivity services, and customer environments to ensure service availability.
  • Investigate, troubleshoot, and resolve network-related incidents across multiple technologies and platforms.
  • Own incidents throughout their lifecycle from identification to resolution and closure.
  • Coordinate escalations with internal engineering teams, vendors, and third-party service providers.
  • Communicate with customers, providing timely updates and managing expectations during service interruptions.
  • Ensure incidents are handled within defined service level commitments and operational procedures.
  • Assist customers with technical service requests and operational inquiries.
  • Support planned maintenance activities and infrastructure changes.
  • Review maintenance schedules and assess customer impact.
  • Coordinate customer notifications and support engineering teams during implementations.
  • Maintain accurate records in ticketing and operational systems.
  • Document troubleshooting activities, findings, and resolution steps.
  • Prepare incident summaries and root cause reports when required.
  • Contribute to operational process improvements and service quality initiatives.
  • Keep internal systems, databases, and service records up to date.
02

Requirements

  • Minimum 2 years of experience in network operations, technical support, network administration, or a similar telecommunications environment.
  • Strong troubleshooting skills across multiple networking technologies and service platforms.
  • Good understanding of service provider networking concepts and operational processes.
  • Experience working in a 24/7 support, NOC, or mission-critical operations environment.
  • Knowledge of at least two networking domains such as IP networking, MPLS, Ethernet services, SD-WAN, transport networks, or carrier-grade infrastructure.
  • Ability to analyze information from monitoring platforms, logs, alerts, and diagnostic tools.
  • Experience using network monitoring, fault management, or performance management solutions.
  • Strong communication skills.
  • Ability to manage multiple priorities while maintaining attention to detail and service quality.
  • Ability to work independently and collaboratively within a team.
  • Bachelor's degree in Telecommunications, Computer Science, Network Engineering, or a related technical discipline.
  • Professional working proficiency in English.
03

Bonus / Nice to Have

  • Experience supporting large-scale international service provider networks.
  • Exposure to multi-vendor network environments.
  • Knowledge of SD-WAN technologies and related services.
  • Familiarity with public cloud networking concepts and cloud connectivity solutions.
  • Industry certifications related to networking, telecommunications, or service provider technologies.
  • Experience with carrier-grade transport or optical networking technologies.
04

What We Offer

  • Competitive salary package.
  • Annual performance bonus.
  • Salary review and indexation process.
  • Additional health insurance, including dental coverage.
  • Multisport card.
  • Food vouchers for employees working rotating shifts.
  • Additional day off during the employee's birthday month.
  • Annual leave entitlement with additional days based on tenure.
  • Exposure to modern networking, cloud, and connectivity technologies.
  • International working environment.
  • Professional development opportunities and continuous learning.
  • Supportive team culture and long-term career growth opportunities.

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Estimated response time: 2–4 business days

We are an equal opportunity employer.