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Role Overview
The role focuses on providing technical and operational support for payment platform integrations and transaction processes. The position involves working closely with customers, partners, and internal teams to resolve issues, support integrations, and ensure smooth platform operations within a fintech environment.
01
Core Responsibilities
- Provide customer support through email and Slack communication channels
- Assist customers with API integrations and gateway-related inquiries
- Support and maintain transaction processing workflows
- Cooperate with platform representatives and external partners
- Identify, document, and report bugs or feature requests
- Handle communication with merchants and third-party providers
- Perform manual QA testing for partner integrations
- Analyze technical logs and troubleshoot operational issues
02
Requirements
- Experience in technical support or customer support roles
- Familiarity with APIs and integration concepts
- Ability to analyze technical logs and interpret system data
- Excellent written and verbal English communication skills (C1 level)
- Strong organizational, analytical, and problem-solving skills
- High attention to detail
- Ability to quickly learn new systems, tools, and features
- Availability to work during weekends and holidays
- Strong interest in troubleshooting and continuous learning
03
Bonus / Nice to Have
- Knowledge of QA methodologies, tools, and testing concepts
04
What We Offer
- Competitive remuneration package
- Hybrid work model
- Additional paid leave days
- Private health insurance and sports card
- Technical training and conference participation opportunities
- Team events and social activities
- Modern office environment with relaxation areas
- Complimentary snacks and beverages in the office
- Parking and charging support for transportation needs
- Collaborative and transparent working environment
Interested in this opportunity?
Apply now and become part of our growing team.
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Estimated response time: 2–4 business days
We are an equal opportunity employer.